Promotional Terms & Conditions

1. Scope of Promotion

  • These Terms & Conditions apply to any retail sale, discount, clearance, or promotional offer (“Promotion”) conducted by the Memorial Shop, whether in-store, online, or both.
  • Items included in a Promotion will be clearly marked on the relevant sales channel.

2. Eligibility

  • Promotional prices apply only to products identified as part of the Promotion.
  • No further discounts (including staff or member discounts) apply.
  • Promotional pricing cannot be applied to past or future purchases outside of the Promotional period.

3. Stock Availability

  • Promotional stock is limited and available while supplies last.
  • No holds, rainchecks, pre-orders, or backorders apply to discounted items.
  • The Memorial Shop may adjust or withdraw promotional
    items at any time.

4. Returns, Exchanges & Refunds

  • All promotional and sale item purchases are final.
  • Change-of-mind returns, refunds, or exchanges are not available for discounted items.
  • Customer rights under the Australian Consumer Law, including coverage for faulty goods, still apply.

5. Exclusions

Unless specifically included in the Promotion, the following items are excluded:

  • Gift cards or vouchers.
  • Donations or charitable products.
  • Limited editions or restricted products.
  • Products subject to external pricing restrictions.

6. Pricing & Errors

  • The Memorial Shop takes reasonable care to ensure all promotional pricing, ticketing and signage is accurate.
  • If a pricing or ticketing error is identified, The Memorial Shop may correct the error before the transaction is completed,
    including adjusting or removing the item from sale.
  • The Memorial Shop is not obligated to honour pricing that is clearly incorrect due to human or system error.
  • All corrections will be made promptly and in accordance with Australian Consumer Law.

7. Shipping for Online Orders

  • Shipping fees apply to online purchases.
  • Sale pricing does not include delivery costs.
  • The Memorial Shop is not responsible for delays caused by postal or courier services.

8. Changes, Delays & Cancellations

  • The Memorial Shop may modify, suspend, or cancel a Promotion at any time due to operational needs, stock limitations, or events outside of its control.
  • The Memorial Shop is not liable for system outages, technical issues, or third-party disruptions that affect the Promotion.

9. Acceptance of Terms

Purchasing promotional items – whether in-store or online – constitutes acceptance of these Terms & Conditions.

G for George Brick Set Promotion

1. Scope of Promotion

  • These Terms & Conditions apply specifically to promotional offers associated with the Memorial Shop’s G for George brick set pre‑orders and related gift‑with‑purchase promotions (“G for George Promotion”).
  • Offers may apply in‑store, online, or both, as specified in the promotional material.
  • Each offer is available only for the product(s) and purchase channel(s) clearly identified in the G for George Promotion.

2. Eligibility

  • Promotional gifts are available only to customers who purchase a qualifying G for George brick set directly from the Memorial Shop.
  • Eligibility criteria, including whether an offer applies in‑store only, online only, or across both channels, will be clearly stated.
  • No further discounts (including staff or member discounts) apply to promotional bundles or free‑gift offers.
  • Promotional value cannot be transferred to past or future purchases.

3. Stock Availability

  • Free gifts, collector’s prints, and other promotional items are strictly limited and available while stocks last.
  • The “Free Showbag – In‑Store Only” offer applies exclusively to the first 80 G for George brick sets purchased in‑store.
  • The Memorial Shop may withdraw or adjust promotional quantities in the event of high demand, stock shortages, or operational constraints.
  • No holds, rainchecks, or pre‑orders apply to free‑gift components.

4. Returns, Exchanges & Refunds

  • Purchases made to qualify for promotional offers follow standard Memorial Shop returns policies.
  • Free gifts cannot be returned, exchanged, or refunded, and have no cash value.
  • If a qualifying item is returned for a refund, all associated promotional items must also be returned in original condition.
  • Customer rights under the Australian Consumer Law remain unaffected.

5. Free Showbag (In-Store Only)

Available only to the first 80 qualifying in‑store purchases.

Showbag contents may include items such as:

  • ‘G for George’ tote bag
  • ‘G for George’ digital art print (A3)
  • ‘G for George’ cap
  • ‘G for George’ button badge
  • ‘G for George’ stress ball
  • ‘G for George’ stickers

Contents may vary from imagery shown due to supply or production changes.

6. Collector's Prints (In-Store & Online)

  • Available only with eligible G for George brick set purchases made directly through the Memorial Shop.
  • Not available through external retailers.
  • Prints reproduced from imagery held within the National Collection of the Australian War Memorial.
  • Limited to one set per qualifying transaction.
  • Offer valid while stocks last.

7. General Exclusions

Unless specifically included, the following are excluded from the G for George Promotion:

  • Items sold via third‑party retailers
  • Limited editions not part of the promotional offer
  • Replacement or spare parts
  • Bulk or commercial orders

8. Pricing & Errors

  • The Memorial Shop takes reasonable care to ensure accuracy in promotional details, including showbag content, signage, and included gifts.
  • If a pricing or descriptive error occurs, the Memorial Shop may correct the error before the transaction is finalised.
  • The Memorial Shop is not obligated to honour promotional information that is clearly incorrect due to human or system error.

9. Shipping for Online Orders

  • The G for George brick set fulfilled and dispatched from within Australia by an external supplier on behalf of the Memorial Shop.
  • International shipping is not available for the G for George brick set.
  • Orders containing additional Memorial Shop products may arrive in separate shipments.
  • Standard shipping fees apply to all online orders.
  • A flat-rate shipping fee of $30.00 per G for George kit applies.
  • Shipping for any additional items is charged at cost, based on weight, size, and destination.
  • Delivery timeframes for the G for George kit may differ from other items in the same order.
  • The Memorial Shop is not responsible for postal or courier delays, including any delays from third‑party fulfilment partners.

10. Changes, Delays & Cancellations

  • The Memorial Shop may modify, suspend, or cancel any part of the G for George Promotion due to operational needs, supply issues, or circumstances beyond its control.
  • In the event of unforeseen delays to stock arrival (including pre‑orders), the Memorial Shop will provide updates via its standard communication channels.
  • The Memorial Shop is not liable for system outages, technical disruptions, or third‑party delays affecting promotional fulfilment.

11. Acceptance of Terms

  • By purchasing a qualifying G for George product and receiving any promotional item, customers agree to these Terms & Conditions.