Help & Information

  1. Search for the item/s you wish to order.
  2. Click on the Add to cart button.
  3. Click on the shopping cart icon to review your order.
  4. Add/remove items and edit quantities as required.
  5. If you have an existing customer account, click on the Log-in button and enter your details.
  6. When you are ready to lodge your order, click on the Checkout button.
  7. Complete your delivery and billing details.
  8. Click Continue to shipping button to select delivery options.
  9. Click Continue to payment and enter details. Note: You can enter gift card or discount codes at this step.
  10. Review your order details.
  11. Click Pay now to finalise the transaction and lodge your order.
  12. Once lodged, you will receive a confirmation email from The Memorial Shop, including an order number for your reference.

Note: Changes cannot be made to your order once it has been lodged.

For further assistance with order lodgement, please contact the Memorial Shop team.

The Australian War Memorial is home to a unique collection of photographs, artworks, film footage and sound recordings from Australia’s military history. Many of these images and recordings are available for personal or commercial use.

Learn more about purchasing reproduction images, film footage and sound recordings from the Memorial's National Collection here.

Orders for image, film and sound material are not handled on this platform currently. Orders are to be lodged through the Australian War Memorial website directly.

For order lodgement instructions, click here.

For further assistance with order lodgement, please contact the Memorial Shop team.

Account registration:

To create a new customer account:

  1. Click the Register link (located at the top right corner of the screen).
  2. Enter your full name, email address and create a password.
  3. You will receive an email from The Memorial Shop confirming the creation of your new customer account.
  4. Begin shopping!

Account log-in:

To log-in to your customer account:

  1. Click the Log in link (located at the top right corner of the screen).
  2. Enter your email address and password.
  3. Begin shopping!

IMAGE, FILM & SOUND ORDERS

Orders for image, film and sound material are not handled on this platform currently. Orders are to be lodged through the Australian War Memorial website directly.

Customers will need to register a new account or log-in to their existing account (which will not be linked to The Memorial Shop customer account) on the Memorial website separately.

Account registration:

To create a new customer account:

  1. Click the Register a new account link.
  2. Enter your full name, email address and create a password.
  3. You will receive an email from The Memorial Shop confirming the creation of your new customer account.
  4. Begin shopping!

Account log-in:

To log-in to your customer account:

  1. Click the Log in link (located at the top right corner of the screen).
  2. Enter your email address and password.
  3. Begin shopping!

For further assistance with account creation and access, please contact the Memorial Shop team.

Members of the Australian War Memorial Friends of the Memorial will receive a 10% discount on shop items and collection reproduction sales (images, film and sound).

Note:  This discount is intended for use by individuals and families for personal and non-commercial use of collection reproduction sales and shop items.

To receive your discount, please contact the Memorial Shop team prior to lodging your order.

Please read the following terms and conditions before confirming your order. You must agree to these terms and conditions before proceeding.

 

REPRODUCTION COLLECTION MATERIAL - IMAGES, FILM & SOUND

By paying User Fees to the Memorial for the display or commercial use of material from the Memorial’s National Collection, you agree to be bound by formal Conditions of Use. You will receive a formal Conditions of Use document for your purchase on delivery of your order.

Collection Material purchased for personal use must not be used for commercial application without the Memorial’s knowledge and permission.

 

PRICES & DESCRIPTIONS

All prices are in Australian Dollars (AUD). While we make every effort to publish the correct price, all prices are subject to change without notice. While we take all reasonable care to ensure that the details and descriptions appearing in the Online Shop are correct, product information is subject to change without notice.

The Memorial reserves the right to cancel an order at any time.

The Memorial's published prices for domestic sales are inclusive of GST. We do not advertise an international price exclusive of GST. For overseas deliveries, goods are offered at the published price.

 

PAYMENT

You must complete payment before your order is processed unless you are an approved credit account customer.

Payment methods:

Payment can be made by PayPal, Visa, MasterCard, or cheque. (Cheques from outside Australia will not be accepted.) Cheques must be in Australian Dollars and made payable to The Australian War Memorial. Your cheque must clear before we can begin processing your order.

PayPal:

The Memorial does not access or see your PayPal account shipping details. Your order will be shipped to the address that you enter or select during the checkout process. Please ensure all details are correct.

Overseas customers:

International cheques or bank drafts will NOT be accepted and your order will not be processed. Credit card or PayPal are preferred forms of payment. Alternatively, payment can be made directly into our bank account. (You must pay all bank fees and charges.) Please contact the Memorial Shop team for details.

 

INTERNATIONAL ORDERS:

Customs clearances can add to delivery times and are beyond the Memorial's control. Any fees, tariffs, or duties associated with international delivery are the responsibility of the customer.

For further information about our Terms and Conditions, please contact the Memorial Shop team.